How can I be assured of the quality of my cigars when they arrive? 

We guarantee the highest quality cigars in the UK! Our Havana cigars are stamped EMS (English Market Selection) ensuring that they are of the highest possible quality.  We store our cigars at the correct temperature and relative humidity, in our own purpose built walk-in-humidors constantly monitored by our Directors. This ensures the cigars reach our customers in optimum condition, matured and ready for smoking. 

 
What about Fakes? 

There are some unscrupulous cigar merchants out there, but be assured that CASC is supplied by the Cuban Cigar importers 'Hunters & Frankau' and the New World Cigar importers 'Tor Imports' and we are duly authorised retailers of Havana cigar products as a Gold Standard Specialist.

 
I'm new to the Havana cigar smoking world - where do I start? 

We have a core range of cigars to suit every budget on the singles section, please view brand profiles for more information. Singles are a perfect way to begin your cigar smoking experience as they allow you to try different shapes, sizes, strengths and flavours. 

 
I want to try a different vitola, but don't want to buy a whole box - what do I do? 

Go to our singles section.

 
What forms of payment do you accept? 

We accept all American Express, Visa and MasterCard.

 
Is it safe to use my credit card online? 

Payments are secure through our Sage Pay system. 

 
Will my details be kept private? 

We use the information that you provide to process your order. CASC does not sell, trade or rent your personal information to others, so your confidentiality is assured. 

 
How much do you charge for delivery? 

For more information on shipping charges, please visit our shipping page.

 
What if I'm not satisfied with my order? 

CASC is committed to knowing that EVERY time you purchase cigars from us you are 100% satisfied. If this is not the case please check out our satisfaction guarantee in terms and conditions

 
What if I need advice or recommendations? 

If you need advice or recommendations at any time, don't hesitate to drop us an email as we are always delighted to advise, regardless of whether you wish to order. We are online 24/7 every day of the year, email us at info@cascshop.co.uk

 
Will the cigars arrive in a sealed box? 

There has been no such thing as a sealed box in the UK for quite some time. The importers open and quality control every single box which is why our cigars are considered the best in the world. All our Havana cigars are quality checked for wrapper colour, overall condition, overall appearance and any signs of infestation before they are placed into our humidor as well as before they leave in the post to our clients.

This is not just a cursory check but a both layers of cigars check making it very unlikely that anything but an excellent box of Havanas is sold. 

 
ERRORS AND OMISSIONS EXCEPTED
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur the company cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods. We hope our FAQ will cover most of your queries, but if you're still not sure about anything, just drop us an email at info@cascshop.co.uk.
 
LEGAL NOTICE
By placing an order with your credit card, you authorise us to act on your behalf in processing and shipping your order, including using postal or courier service to deliver your order under the terms of sale. The person to whom delivery is to be made must be above the required age. An adult must be available to sign for the packages and the courier may ask for proof of identification to confirm age. We reserve the right to cancel your order if we are concerned that a minor has placed an order.
 
DATA SECURITY COMPLIANCE STATEMENT
CASC products and services meet the physical and technical standards, and provide all necessary controls for our customers to maintain their administrative security compliance standards. Specifically, CASC agrees to: Implement administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of the electronic protected financial information that it creates, receives, maintains, or transmits on behalf of our customers. In summary, CASC has implemented reasonable and appropriate safeguards to protect our customers financial and business information. Furthermore, CASC agrees to report to our customers any security incident of which it becomes aware, and will authorize the termination of any customer contract in the case of any material breach of this compliance statement.